Refund policy

Return Policy

Our return policy: At Elm Lake Labs we strive to provide the best service and Products. We value our customers, and we are confident that you will be thrilled with the products you purchase from Elm Lake Labs. That's because we go to great lengths to ensure that the products are designed, and manufactured to the best standards and we test all products ourselves.

 

However, sometimes a product may not be exactly what you expect, and we understand that. If this happens unfortunately, we invite you to review this return for refund clause with us. These terms clearly define the details of how orders can be returned, and refunds processed.

This policy applies to all products sold at Elm Lake Labs.

To return a product you have purchased from Elm Lake Labs, please keep the following essential things in mind first.
  • Each product will undergo a strict quality inspection before shipment to ensure that the quality check is cleared before the shipment procedure is executed. Therefore, please understand that our store does not accept returns for non-quality issues without reason.
  • For product quality returns, you have 7 natural days from the date of receipt of the product to take pictures and contact the Elm Lake Labs customer service ([email protected]) to apply for the return.
  • Only items purchased directly from the Elm Lake Labs with quality problems can be returned to Elm Lake Labs. Elm Lake Labs products purchased through other channels must be returned by their respective return and refund policies.

  • Customer pays all return shipping charges. Include a copy of your packing list with all returns.

  • Original shipping and handling charges are not refundable. Returns must be preauthorized by us.
  • Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
  • Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
  • Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. 

List of Products Not Eligible for Return

However, please understand that some items are not eligible for a return, including:
  • Software Activation Codes

Return Guidelines

Returns Acceptance Confirmation

Product quality issues, if you need to apply for a return. Please do so within 7 natural days of receiving the goods as follows.
1）Contact the Elm Lake Labs customer service.
2）Take photos of the products and send them to email ([email protected]).

3)   After confirming whether the problem is a manufacturing quality problem we will review your return for refund application in 1-2 business days. If your return for refund application is successfully accepted, we will contact you. If not successfully accepted, we will also inform you of the reason.

Product Return Process

Within 7 natural days from the time you receive the notification of acceptance by, please send the product back to the return address.  
Please ensure to:
1) Return the main products, accessories, manuals and other materials, and restore the packaging. Contact the courier to send it back.

2) Inform Elm Lake Labs customer service by emailing the tracking number along with the order number of the package you sent back.

Refund time

When we receive your shipment, we will inspect the integrity of the product. Your refund will be processed within 7-14 business days after confirming that it is good. The exact time depends on the bank or credit card issuer.